On the 17th of Feb some form of Power Failure occurred at one of VMware’s Palo Alto locations.   From what I understand this primarily affected the support systems and as such the phones were down for most of the day.

Update 18 Feb 10 @ 8:28pm:

@vmwarecares Network outage here caused by small plane crash in Palo Alto

http://www.cnn.com/2010/US/02/18/texas.plane.crash/index.html?hpt=C1

VMware Support back and up and running by 9pm CST.