HP SIM 5.3 kills iLOv2
Recently at the request of our vendor (HP), I went and had HP Systems Insight Manager updated to 5.3 about 3 weeks. Now this isn’t “bleeding edge” and so I didn’t feel it was a big deal to jump up to it already. Well over the past 3 weeks I’ve been getting this new alert coming from our SIM system and I just figured “Oh.. something new” and didn’t fret about it too much.
Event Name: (SNMP) Remote Insight/ Integrated LightsOut Interface Error (9006)
URL: https://HPSIM:2381/
Event originator: HPSIM
Event Severity: Major
Event received: 12-Mar-2009, 17:31:02
Event description: Remote Insight/ Integrated Lights-Out Interface Error. The host OS has detected an error in the Remote Insight/ Integrated Lights-Out interface. The firmware is not responding.
As you can tell from my lazy comments, this became a pretty big deal as iLO was completely toasty on these boxes where SIM was generating this alert. I contacted HP and it was a pretty entertaining exchange.
HP Support: Are you running HP SIM 5.3?
Me: Yes
HP Support: Do you have iLO version 1.60 or 1.61?
Me: Beats me. The iLOs are not responding so I have zero way to tell.
HP Support: I think I know your problem.
Me: <Silence for a minute.> Well don’t leave me hanging here.
HP Support: I’m reading an email alert that came through while we were talking. There’s a hotfix for HP SIM 5.3 and a recommendation to go up to firmware 1.70 for the iLO.
Me: Oh great. *sigh*
So now I get to physically pull power cords to fix iLOs everywhere. (Yes this means an OS reboot too.)
* Hey HP. Put a button onto the servers to “reboot the iLO”.
In: Uncategorized · Tagged with: hardware, ilo, sim
on 18 March 2009 at 4:20 pm
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I agree 100%. HP needs a reset button for iLO. I’ve had issues as well where iLO is locked and no way to fix it but to take down the OS. If anyone from HP is reading this, *please* get it in the enhancement request queue.
on 23 March 2009 at 1:12 pm
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We have implemented HP SIM 5.3 for monitoring our HP hardware and we are facing unique problem which is supposed to be known bug from HP. Problem is HP SIM lose its connectivity with SQL database. IRTC forum also says that it is known issue. We are currently working with L3 to find out root cause.
Let us know if you if you are aware of it.
Thanks,
Vikash
on 23 March 2009 at 4:01 pm
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Nope.. good question. I’m still trying to keep 5.3 up and running for more than 24 hours at a pop.
on 22 June 2009 at 5:05 am
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please describe application and usage of ilo.what is difference between ilo and SIM.
on 8 September 2009 at 8:48 pm
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Did the hotfix solved this issue?
Kind regards,
Thomas
on 9 September 2009 at 5:42 pm
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The hotfix did resolve this issue.
on 11 September 2009 at 6:17 am
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[...] sure what that’s all about, but there’s a blog here that points towards installing a hotfix for SIM and advises a firmware update for iLO, but [...]